Credits allow you to continue accessing AI tools after your membership usage limits have been reached. They must be purchased separately and are valid for two years. The number of credits required may vary depending on the specific tool.

• Tools such as AI Background Generator, AI Logo, Image Recolor, and AI Image Extender consume 1 credit per image .
• Tools such as AI Model, Footwear Model, and AI Video Tools consume 2 credits per image or video.
• The number of images or videos generated per use may vary by tool.

For more information, please refer to the specific tool’s page or contact our customer service team.

If you cancel your subscription:

• Credits included with your Pro plan will be frozen until you resubscribe.

To cancel your subscription, follow these steps at least 24 hours before the next billing cycle:

1. Open X-Design and log in.
2. Click your account icon in the upper right corner.
3. Select [Manage Subscriptions].
4. Choose your subscription and click [Unsubscribe].

Your subscription will remain active until the end of the current billing cycle. If you are unable to cancel, please take a screenshot and contact our online support as soon as possible.

Free plan:

• Limited access to features, with varying limits for each tool.
• Upgrade to a Pro plan for higher limits.

Pro plan:

Basic AI tools (Practically unlimited):

These tools are optimized for frequent use and come with high usage limits.
Includes: Background Remover, Image Enhancer, Object Remover, Image Upscaler, Image Translator, Batch Image Tools.

Generative AI tools (Monthly soft limits):.

These powerful tools consume more compute resources and have a monthly usage quota. Once the quota is reached, you can continue using them with credits.

Includes: AI Background Generator, AI Logo, Image Recolor, AI Image Extender, AI Model, AI Video Tools.

Reset rule:

Pro usage limits reset at the beginning of each calendar month.

1. 7-Day Money-Back Guarantee:

• If you purchased the Pro Plan and have not used it within 7 days, you may be eligible for a full refund.
• If you purchased credits, you may be eligible for a refund for any unused credits within 7 days.

2. Dissatisfaction with Service:

If you're unsatisfied with the results, please contact our online support team. We may provide compensation or a refund depending on the circumstances.

3. Purchased via Google Play or App Store:

If you subscribed through Google Play Store or the App Store, you need to request a refund directly from Google or Apple.

Important Notes:

• This refund policy does not apply to API users. If you use our API, please contact us for refund eligibility.
• We reserve the right to deny refunds in cases of misuse, abuse, or violations of our terms.
• Refunds may take several business days to process, depending on your payment method.
• We may update this refund policy from time to time. Please check it periodically for any changes.

For further assistance, please contact our support team.

To change your subscription plan:

1. First, cancel your current subscription.
2. Once your current billing period ends, subscribe to a new plan.

Plan upgrades will soon be seamless, allowing you to simply pay the price difference. Stay tuned!

Yes! You can use your X-Design subscription and credits across our online tools, iOS, and Android apps.

📌 Note: Free and paid features may vary by platform. Credits purchased for API use are separate and can only be used for API access.

Your Pro credits will be used first during your subscription period. Once they are exhausted, your Flexible credits will be used.

Yes! After a successful payment, you will receive an email from the payment provider containing an electronic invoice. If you do not receive an invoice, please contact our support team.

We use Stripe to manage payments and subscriptions. We accept all major credit cards, PayPal, and Google Pay.

Yes! Nonprofit organizations are eligible for special discounts on our subscription plans.

To apply, please contact us at [email protected] using your official nonprofit email.

• 💬 Live Chat: Available on the bottom-right corner of the X-Design workspace homepage.
• 📧 Email: [email protected], Response time: 3-10 business days