Credits are used to continue accessing AI tools once your membership usage limits have been reached. They must be purchased separately and are valid for two years. The number of credits required may vary depending on the specific tool.

• Tools such as AI Background Generator, AI Logo, Image Recolor, and AI Image Extender consume 1 credit per image .
• Tools such as AI Model, Footwear Model, and AI Video Tools consume 2 credits per image or video.
• The number of images or videos generated per use may vary by tool.

For more information, please refer to the specific tool’s page or contact our customer service team.

If you cancel your subscription:

• Credits included with your Pro plan will be frozen until you resubscribe.

To cancel your subscription, follow these steps at least 24 hours before the next billing cycle:

1. Open X-Design and log in.
2. Click your account icon in the upper right corner.
3. Select [Manage Subscriptions].
4. Choose your subscription and click [Unsubscribe].

Your subscription will remain active until the end of the current billing cycle. If you are unable to cancel, please take a screenshot and contact our online support as soon as possible.

Free users:

• Limited access to features, with different limits for each tool.
• Upgrade to a Pro plan for higher limits.

Pro users:

Basic AI tools (Practically unlimited):

These tools are optimized for frequent use and come with high usage limits.
Includes: Background Remover, Image Enhancer, Object Remover, Image Upscaler, Image Translator, Batch Image Tools.

Generative AI tools (Monthly soft limits):.

These powerful tools consume more compute resources and come with a monthly usage quota. Once the quota is used up, you can continue using them with credits.

Includes: AI Background Generator, AI Logo, Image Recolor, AI Image Extender, AI Model, AI Video Tools.

Reset rule:

Pro usage limits reset at the beginning of each calendar month.

1. 7-Day Money-Back Guarantee:

• If you purchased the Pro Plan and have not used it within 7 days, you may be eligible for a full refund.
• If you purchased the Credits, you may be eligible for a refund on unused credits within 7 days.

2. Dissatisfaction with Service:

If you're unsatisfied with the results, please contact our online support team. We may offer compensation or a refund based on your specific case.

3. Purchased via Google Play or App Store:

If you subscribed through Google Play Store or App Store, you need to request a refund directly from Apple or Google.

Important Notes:

• This refund policy does not apply to API users. If you use our API, please contact us for refund eligibility.
• We reserve the right to deny refunds in cases of misuse, abuse, or violations of our terms.
• Refunds may take several business days to process, depending on your payment method.
• We may update this refund policy from time to time. Please check periodically for changes.

For further assistance, please contact our support team.

To change your subscription plan:

1. First, cancel your current subscription.
2. Once your current billing period ends, subscribe to a new plan.

We are working on a feature that will allow seamless plan upgrades by paying the price difference. Stay tuned!

Yes! You can use your X-Design subscription and credits via our online tools, iOS, and Android apps.

📌 Note: Free and paid features may vary by platform. API credits are separate and can only be used for API integrations.

Your Pro credits will be used first during your subscription period. Once they are exhausted, your Flexible credits will be used.

Yes! After a successful payment, you will receive an email from the payment provider with an electronic invoice. If you did not receive an invoice, please contact our support team.

We use Stripe to manage payments and subscriptions. We accept: Major Credit Cards, PayPal and Google Pay

Yes! Nonprofit organizations are eligible for special discounts on our subscription plans.

To apply, please contact us using your official nonprofit email at [email protected]

• 💬 Live Chat: Available on the bottom-right corner of the X-Design workspace homepage.
• 📧 Email: [email protected], Response time: 3-10 business days